Terms and Conditions

1.0 About us

This website www.Equestriman.co.uk is owned and operated by

Equestriman Limited
43 Church Lane, Kislingbury, Northants, NN7 4AD

Registered in England 09156616

Mail: simon@equestriman.co.uk

2.0 Make a contract with us

    2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

    2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Your order will not be accepted, and there will be no contract between us.

    2.3 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

    2.4 We try to be as accurate as possible, and all information provided is provided in good faith.

    2.5 This contract is covered by English law.

    2.6 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

    3.0 How to place an order

    3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

    3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

    3.3 Carriage charges will be shown prior to you placing your order.

    3.4 You will be required to pay for the goods in full at the time of ordering.

    3.5 We use secure payment facilities for online purchases. You can pay for your order by PayPal, Visa, Mastercard, Applepay or Delta/Connect.

    3.6 Promotional prices only apply during the period stated.

    3.7 All prices quoted on our website are in Sterling and include Value Added Tax at the current rate where appropriate.

    3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

    3.9 Once your order is complete we will notify you of the dispatch date.

    3.10 Only voucher codes obtained from Equestriman will be honoured. Any vouchers which have expired will not be accepted.

    4.0 Delivery and carriage charges

    4.1 Goods will be dispatched within 2 working days and any estimated dispatch date is an estimate based on advice from our courier or The Post Office. Dispatch may be delayed in accordance with point 4.11.

    4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.11.

    4.3 Your order may arrive in more than one delivery subject to stock levels.

    4.4 We can deliver our goods anywhere in the World subject to carriage charges which will be advised at the point of purchase. (Any import taxes that may occur are the responsibility of the receiver)

    4.5 We will deliver the goods to the address you specify when ordering.

    4.6 Equestriman uses, where at all possible, recyclable packaging materials.  Correct disposal of packaging is your responsibility.

    4.7 If there is no one to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge if redelivery attempts fail.

    4.8 You may not change the delivery address once the goods have been dispatched to you.

    4.9 Please check your goods on arrival - any goods found to be missing or damaged should be notified to us within two working days of delivery.

    4.10 If the goods are lost or damaged please report this to us within two working days from delivery.

    4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

    4.12 Free delivery is available on orders delivered to the UK where the goods cost more than £75 in one shopping basket paid for in one transaction.

    5.0 Cancellation and returns

    5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or to any goods which have been custom made unless found to be faulty.   
    For Trade and Business customers, please see section 8.

    5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

    5.3 If you cancel, you must return the goods to us within 14 days of receipt, complete with the original packaging, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

    5.4 We will refund all monies paid to us by you including any postage / carriage within 30 days for unworn, unused faulty items, less any costs due under this contract. Please see point 5.2 for exemptions.

    5.5 We reserve the right not to replace any item that has been worn or used, as we will deem this acceptance of the goods.

    5.6 We are not liable for any loss earnings due to late, incorrect or lost deliveries.

    5.7 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.9 and 4.10. 

    5.8 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

    6.0 Faulty goods / guarantee

    6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.9 and 4.10 for time restrictions.

    6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

    6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

    6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked. 
    The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

    6.5 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items or an alternative item to be mutually agreed.

    6.6 We are unable to guarantee an exact colour match to an item you already own due to the online only nature of the shop.

    7.0 Liability

    7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

    8.0 Trade or business customers

    The following conditions apply to orders placed by Trade or Business Customers.

    8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.

    8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.

    8.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.

    9.0 Website disclaimer for: www.Equestriman.co.uk

    This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

    9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

    9.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

    9.3 Subject to paragraph 10.1, no part of this Website may be reproduced without our prior written permission.

    10.0 Visitor conduct

    10.1 With the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this website or Equestriman social media pages shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

    10.2 When using this website you shall not post or send to or from this website or Equestriman social media pages any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

    11.0 Site uptime

    11.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

    12.0 Links to and from other websites

    12.1 Any links to third party websites located on this website are provided for your convenience only. We have no responsibility for such third party websites or their content.

    12.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

    12.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

    13.0 Exclusion of Liability

    13.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

    14.0 Law and Jurisdiction

    14.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this legal notice are subject to the exclusive jurisdiction of England and Wales.

    15.0 Contact Information

    Mailing Address:

    43 Church Lane,
    NN7 4AD.

    Email: sales@equestriman.co.uk

     Phone: 07754 002326.